What is the difference between Basic, Deluxe and Premium services?

Our Premium and Deluxe services involve you in the design decisions made during the creative process. Premium service includes a custom- sculpted body; deluxe service includes a custom-painted stock body.

Once we've emailed your order confirmation and invoice, we assign you a manager. Your manager sends an introductory email, and may send you further emails to ensure that we have all the information we need.

After about 1 week for Express orders or 2 weeks for Standard orders, you will receive pictures of the unpainted head (and of the body for custom bodies). You can request changes to the doll or give your approval to move on to the next step in the process. The changes are free of charge.

If you request changes, you will receive another set of photos in a few days. Again, you can request changes or approve.

Once you have approved the photos, we paint the doll. Once again, you will receive photos so you can approve them or request changes. Painting changes are free; changing the shape of the head or custom body requires completely restarting the process and costs $20 each.

When we have created the doll you want, we ship it to you.

If you want more than 6 identical dolls, choose Deluxe service. There is no added charge.

Our Basic service does not include sending pictures for your approval. Instead, the customer service manager checks the likeness of the dolls against your photos and requests.